HOW IT WORKS

Escrow, explained simply

VaultMart sits between buyer and seller. We hold the money. The seller knows they'll get paid. The buyer knows they'll get what they ordered.

STEP ONE

You shop and pay

Browse, find what you want, pay with card or transfer. Money goes to our escrow — not the seller's account.

STEP TWO

Vendor ships

Tracked delivery via partners like GIG, GoKada, RedStar. We notify you at every step.

STEP THREE

Money releases

You confirm, seller gets paid. Or wait 14 days for auto-release. Issues? We mediate.

FOR BUYERS

Your money is never at risk

Browse and chat first

Find products, browse listings, and message the seller before paying anything. Ask questions, negotiate price, and verify the item is exactly what you need.

Pay to escrow — not the seller

When you're ready to buy, your payment goes to VaultMart's secure escrow account — not the seller. The seller cannot touch the money until you confirm delivery.

Seller ships your order

Once escrow is confirmed, the seller is notified to ship. You can choose your preferred logistics provider or arrange self-delivery with the seller.

Confirm delivery and release funds

Received your item and satisfied? Confirm delivery on your order page. Funds are released to the seller instantly. Have a problem? Raise a dispute instead.

FOR VENDORS

You get paid guaranteed

Once you ship and the buyer confirms (or 48h passes with no dispute), the money is released to your VaultMart wallet. Withdraw to your verified bank account.

No more chasing payments. No more "buyer ghosted me." If a dispute is raised, our admin team reviews evidence within 48 hours and decides fairly.

Ready to try it?

First purchase fully protected. Takes 30 seconds to sign up.

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